AVP/Sr Manager - Transition - BPO

eFuture IT and Management Services Pvt ltd, Pune are into leadership hiring.

JD: AVP/Sr. Manager - Transition of BPO Global Services, Pune .

Job Description

- Associate Vice President Transition - will have support responsibility for transition of work to the centres.

- In this role, the AVP - Transition will report to the Global Transition Leader and will work closely with the Vertical Leaders and customers/potential customers in enabling transition of work tocentres.

More specifically, the AVP/Sr. Manager - Transition will:

- Have responsibility for the program management of selected transitions or segments thereof from the point, the work is identified to the point it is handed over to the Operating team.

- Support new centre build outs and other selected programs from a perspective, where work is being transitioned to

- Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition.

- Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.

- Support development of change management plans and efforts for countries from where work is being transitioned.

- Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case

- Effectively support the Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders.

- As needed, work closely with Global resources to meet global objectives and policies.

- He/she should have a global perspective, prior experience in leading virtual teams for large multiyear, multi country deployment programs, an ability to work within a matrix management structure, and be prepared to travel as needed.

Technical skills requirements

The successful candidate will exhibit, or possess, the following attributes and skills:

- Self starter with a strong sense of initiative

- Strong project and program management skills

- Strong proven client management skills, with the ability to facilitate and influence

- Proven report writing, verbal and written communication and presentation skills

- Financially savvy with excellent analytical and problem solving skills

- Able to manage ambiguity and operate in a self-directed manner

- Strong interpersonal skills including evidence of strong team working skills

- Proven ability to manage several tasks concurrently

- Strong understanding of the firms financial and HR systems, and an ability to work with internal functional teams (IT, finance, HR, facilities, etc)

- Expertise in MS Project

Additional skills requirements

- 3 years of leading large, diverse programs/projects, with global impacts

- 5+ years on experience in managing projects / processes in US Residential Mortgage Domain

- Advanced degree, such as an MBA

- Program management certification, such as PMI PMP

- Process expertise certification, such as Six Sigma Green Belt

Megha R.
Principal Consultant
D: +91 8087736556
O: +91 20 41204659
F: +91 20 41204659
www.efutureservices.com