AVP/Sr Manager - Retail Banking

Branch Handling & Monitoring

- Manage entire branch sales & operations.

- Handle a result oriented team of sales & operations.

- Responsible for achieving monthly sales targets for the branch.

- Responsible for increasing the GL of the branch by end of the Financial Year.

- Overseeing all kinds of customer service to the walk in customers at the branch.

- Maintaining high level of customer service in the branch.

Branch Administration

- Implementing competent plans for boosting the business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets.

- Identifying new streams for revenue growth and developing marketing plans to build consumer preference across the assigned regions.

- Determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the branch operations.

- Evaluating processes & procedures to locate possible bottleneck, ensuring adherence to regulatory compliance.

Banking Operations

- Conducting cross-sell including deposits & insurance over the counter, external sales camps, internal branch operations audits and internal audits.

- Selling current & saving account and 3rd party insurance & investments products & achieving business targets.

- Supervising process account opening forms.

- Managing the process & authorise activation of dormant account, closure of account, term deposit uplift & re-issuance request, debit card request, debit card PIN and cheque book request.

- Overseeing the process & authorise fixed deposit uplift & maturity instructions.

- Directing the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.

- Resolving customer complaints / queries & account opening along with verification of account opening forms in tune with norms of RBI & making the decision to accept / reject.

- Administering the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximise customer satisfaction level.

Customer Relationship Management

- Managing customer centric branch operations, Cultivating relations with them for customer retention & securing repeat business. Interfacing with high net worth clients for understanding their requirements & suggesting the most viable solution.

If Profile is fit for you can call me at 9871124156 or send me updated CV