Designation: Snr Manager / AVP
Reporting to: General Manager - Operations
Location: Pune
Overall Experience: 12 + years of relevant experience
Functional Experience: P2P, AP Accounting, & Procurement
Education / Qualification:
- Qualified Accountant (International degree preferred – Chartered Accountant, CPA) / MBA (Finance)
- Well Versed (Excellent working knowledge) with MS Excel, Word, PowerPoint, SAP Accounting package
Span of Control: 200+ FTEs, 2-3 Managers
Key Accountabilities:
- Be the single point of contact to lead global delivery across 4 delivery centres
- The key processes are Sourcing, Procurement and Accounts Payable with around 200 FTEs globally
- Work closely with client and managers in SLA definition and benchmarking
- Process: Adherence to agreed service level deliverable and internal
Job Responsibilities:
- Monitor and ensure meeting of SLA targets / turnarounds.
- Managing the reporting both for Internal purposes & dashboard reporting
- Ensuring team delivers quality and drive process excellence (Continuous improvements)
- Maintain process profitability
- Manage the Team and Attrition Targets
- Adherence to defined Quality Standards across the processes
- Managing the Team activities (training/one-on-one/skips/ internal targets, manage monthly incentives)
- Manage Internal administrative tasks
- Should have managed transactional processes (AP, AR, Collection, Treasury) as well as discretionary process (GL, month end closing, FPNA)
- Travel to client locations and non-India delivery centres to ensure process and people alignment
- This process works during US hours - person in this role will need to be flexible to do late India shifts
Personal Attributes:
- Excellent interpersonal skills
- Problem solving skills
- Motivated and self driven
- Eye for detail
- Team player and team coach
- Prioritizing & organizing skills
- Good client facing skills
- Sound experience in Microsoft Office.
- Ability to work on own initiative, evaluate information and follow up on queries.
- Ability to work under pressure and adhere to strict deadlines
- Support and cover for other team members
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