AVP/Senior Manager - Process Excellence/Business Excellence - Black Belt - BPO

Role - AVP / Sr.Manager - Business / Process Excellence ( Black Belt)

Location - Gurgaon / Noida / Mumbai / Pune / Bangalore / Chennai / Hydrabad

Job Description :

The Individual ( Blacklbelt / BB) will be responsible for delivering Business Impact by improving business processes, solving problems, and driving changes within the organization. BBs ensure alignment of Quality initiatives with the company's strategic initiatives and help implement a culture of continuous improvement through "leading by example" and facilitating delivery of business impact/results through mentoring and coaching.

Functional Expertise :

- Ability to effectively influence & motivate others.

- Excellent communication and executive presence to connect at CXO level

- Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams

- People Leadership: Ability to coach & mentor people.

- Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

- Delivers oral and written communications that have clarity and impact.

- Demonstrates the ability to facilitate meetings to generate ideas and make key decisions.

- Creates a team environment of accountability and commitment for reaching project goals

Competency / Skills :

- Six Sigma experience

- Lean Six Sigma

- Process Excellence

- Strategic Initiatives group

- NPS

- Minitab

Personal attributes :

- Adaptability / Flexibility

- Commercial Acumen

- Decision Making

- Result Orientation

- Strategic Thinking / Envisioning

Overall Experience : 8-14 years

Education : Graduation, Post - Graduation

Other required Certification : Black Belt in Six Sigma