AVP/SAVP - Operations - Record To Report - US Insurance Market

AVP/SAVP - Operations - R2R

Work Location : Noida

Shifts - US Shifts
Key accountabilities and responsibilities:

- Leading service delivery for a large P&C Insurance client with a span for 100+ FTEs across Procure to Pay, Order to Cash and Record to Report functions.

Key responsibilities will include :

- Delivery management

- Driving Transformation and Innovation

- Client satisfaction and relationship

- Contract & Process Compliance

- Identify opportunities for Organic growth, support account expansion.

- Partner with client to plan and execute strategic initiatives

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right offerings to bring value to the client.

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls

- Ensure and manage process performance and service levels.

- Working closely with the Practice teams to deliver all Transformation projects.

- Work with team to arrive at new opportunities for better efficiency to the client.

- Manage performance and talent pipeline within the team to meet business needs.

- Support RFPs, client presentations etc. as F&A domain expert for new pursuits

Technical Skills:

- 14-16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification

- Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs

- Subject matter expert in the F&A domain - with expertise in RTR tower with a good level of understanding on PTP and OTC

- Understanding of US Insurance market

- Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.)

- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.

- Leadership skills in a multicultural environment managing Global/Regional Delivery

- Ability to influence senior business stakeholders at the client end.

- Strong relationship building, communication, and influencing skills.

- Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction

- Strong commercial awareness and project management ability

- Experience in change management.

- Transformation mindset