AVP - Sales Operations & Support - IT

AVP Sales Operations & Support

Location: Bangalore

Experience: 8-12 years

Must-Have: Sales Ops/Sales Support, B2B SaaS, CRM Administration, Process Automation & workflow management in CRM

Requirements:

- Experience in the role of Sales Ops/Sales Support is a must to have

- Excellent communication skills, written, interpersonal, and presentation skills

- Proficient in CRM Administration, Process Automation & workflow management in CRM

- Proficiency in data management/analytical tools including experience with:

a. Microsoft Office Suite - Excel, Word, PPT & Google Suite product

b. Experience with BA & BI Tools like R/Python & Tableau / Power BI / Data Studio would be an added advantage

Responsibilities :

- Process Optimization - providing a simple and easy-to-follow sales process

- Sales process development, adoption, and adherence

- Enabling the sales team with intelligence at lead/opportunity level

- Executing Sales Forecasting on a Q-o-Q & M-o-M basis

- Owning reports and dashboards for the Sales Organization

- Enabling the Sales in improving the level of engagement in deals and helping any which way to accelerate the deals forward

- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions (Sales, SDR, Legal, Pre-sales, Marketing Team)

- Ensuring CRM updates and availability for Sales teams

- Supporting programs to improve sales productivity and efficiencies. Driving business process, workflow re-engineering, and productivity improvement initiatives

- Understand Sales and Marketing KPI metrics to cover Lead to Order data of the Sales opportunity lifecycle.

- Build reporting dashboards and drive analysis to increase the performance visibility to the business owners. Synthesize complex data into easily understood and compelling management reports and performance dashboards

- Providing the sales team with any necessary materials, tools, and reports so they can hit the targets consistently.