AVP - S2P Help Desk Leader

Job Description:

Key Responsibilities:

- Provide leadership and strategic guidance for the S2P Help Desk team

- Collaborate with the Coupa teams to provide Level 1 support for all S2P help desk support channels within the requisite SLAs for resolution

- Oversight and review of all S2P support channel inquiries

- Collaborate with various Level 2 support teams across S2P and cross -functionally with the financial systems development team

- Collaborate with IT teams which support Coupa integrations and submit IT change tickets for enhancements and other system changes

- Collaborate with Coupa run support team for resolution of product issues/defects

- Drive adoption of technology and artificial intelligence (AI) such as Tech Compass for enhanced support to Coupa users

- Lead & mentor team members on process execution and technical skills

- Other ad hoc duties as assigned related to S2P Help Desk teams

Required Skills/Knowledge:

- Bachelors degree with minimum 6+ years of overall work experience in S2P, or in lieu of a degree minimum + years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.

- Minimum 5+ years of business knowledge in Procurement, Accounts Payable (AP), Supplier Information Management (S2P) and/or Contracts (CLMA)

- Good understanding of S2P Coupa modules

- Experience in data analysis and problem-solving capabilities utilizing process expertise

- Experience working with stakeholders to deliver on commitments

- Effective oral and written communications skills

Desired Skills/Knowledge:

- Understanding of project management and experience working on Agile teams

- Ability to make decisions based on quantitative analysis and creative thinking

- Working knowledge of ServiceNow or similar ticketing system

- Strong self-starter, balanced with desire to achieve team goals

- Ability to handle sensitive issues with uncompromising integrity and confidentiality

- Creative problem solver with ability to thrive in cross-functional and virtual environment

- Ability to adapt to rapidly changing work environment

Eligibility Criteria: Bachelors/Masters degree with minimum 6+ years of overall work experience in S2P, or in lieu of a degree minimum + years of overall work experience in Sourcing, Procurement, Accounts Payable, etc.