AVP - RCM/Healthcare BPO Ops

Primoris HR Consultants looking for Director / AVP - RCM Operations for a Leading KPO client !

I represent a search and selection company, Primoris HR Consultants (www.primoris.co.in), based out of Kolkata with branches in Mumbai, Nashik & Banglore. We cater to high end requirements of premier companies.

About the client:
Our client is a leading global provider of Revenue Cycle Management (RCM) services to the US healthcare provider market.

Position : Director / AVP - RCM Operations.

Qualification: Graduate in Science or Engineering and Post Graduate or MBA with specialization in Business Development / Operations from the leading institutes

Location: Mumbai / Chennai / Hyderabad

Key Responsibilities:

- Financial responsibility for each customer account assigned to the Respective Director(including managing SG&A and Gross margins)

- Manage the P&L

- Drive, sustain EBITDA

- Manage high Customer Satisfaction Level

- Participate in business development activity

- To ensure the clients/customers satisfaction through the project implementation

- To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals

- To play key role between client and the company

- To develop trouble shooting and problem solving approach

- To create appropriate servicing and retention strategies for customers

- To provide functional support and direction to the associates and team leaders on customer support needs

- To be up to date with latest Technology

- To liaison with other areas of the company affecting technical support

- To ensure systems development integration with strategy

- To build confidence and trust among the employees for smooth operations and achieving targets

- To create fun and frolic at the work place to achieve the following objectives:

- To reduce the stress among the employees

- To maintain the efficiency level

- To boost the morale of the employees

- To assist the Management in start-up of new projects

- To advise the management to explore on the new business opportunities

- To contribute to the development of short and long terms strategies business goals.

- Review whether the training needs of all operation employees identified and training is imparted to bring the level of employees as expected

- To monitor the performance of the associates and team leaders and coach them, if required.

- Mentor and assist new hires

- Adhere to the norms specified as per the Quality standard

- To ensure client satisfaction by the delivery of quality services and quality products

- To maintain zero level non conformity

Experience and Qualifications:

- Graduate in Science or Engineering and Post Graduate or MBA with specialization in Business Development / Operations from the leading institutes

- Measures target achievements, skills at man-management, P&L / EBITDA / Customer Satisfaction / Leadership

- 10+ years related experience of which 6+ years preferably in healthcare BPO/KPO/CRM industry/Service Industry in Operations

- Managed Team Size of 250 + FTE's

- Driven sustained margin growth on year on year basis

- Strong client interaction & Account management skills

- Good communication skills, Interaction with Team members at regular intervals, sharing the knowledge and information among the team members

- Independently Managed at least 100+ people accounts

- Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance

- Support a positive culture and work environment that promotes IKS as an employer of choice.

- Lead by example – (courteous, energetic, punctual, and respectful, of others and team player)

- Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions

- Coaching & development of the subordinates through training need identification.

SALARY IS NOT A CONSTRAIN FOR THE RIGHT CANDIDATE!

Interested professionals may please mail at resumes@primoris.co.in or call on 9051868118