Drive continuous improvement program across processes   Analysis of utilization, efficiency and available data for the process  Undertake detailed process improvement studies and up skills the team members   Mentor Green Belt projects  Drive culture of continuous improvement  Provide quality support, development of metrics and dashboards in line with customer requirements  Ability to lead a team, coordinate with other location and drive standardized practices  Should meet and exceed client metrics: External & internal quality metric should be consistently green  Strengthen quality management processes/framework to improve quality delivery   Accurately capture SLA/SLO Metrics, the reporting needs of the client and set up/customize processes to seamlessly meet client's expectation  Ability to get out of the box ideas and Process Improvement Initiatives in the process  Should have persuasive, collaborative and influencing skills  Strong interpersonal skills to manage client expectations/engagements effectively   Excellent Transactional Quality Domain Knowledge  Green Belt certification is MUST, Black Belt certification is desirable  Demonstrated success in Transactional Quality  Inbound Customer service experience mandatory

Mumbai

AVP - Quality - Inbound Customer Service - BPO 

AVP - Quality - Inbound Customer Service - BPO  ,Job Description for AVP - Quality - Inbound Customer Service - BPO  in Naukri.com in  Mumbai for (8-12) years of experience. Apply Now!

Job Description for AVP - Quality - Inbound Customer Service - BPO  in Naukri.com in  Mumbai for (8-12) years of experience. Apply Now!