AVP - Quality & BPR

AVP Quality & Re-Engineering Business Processes

Urgent requirement for AVP Quality for Bangalore & Hyderabad Location:

Job Description:

- This role holder will act as the process expert in all aspects of Business process change including Design, Re-engineering, Continuous improvement and Deployment and will ensure the Business processes are effective, efficient aligned to ToM and standardised to the extent practical.

- This role could be either an individual contributor or a manager managing a team of Process Analysts supporting projects within a business area.

- Every Change the Bank Programme / work stream / project where underlying Business Processes are being modified should mobilise Senior Process consultant(s) / Process consultant(s) as part of the project team.

- Within these Initiatives, the Process consultant shall have the overall responsibility for the robustness of the process solution being designed and its consistent and smooth deployment.

- Within programmes, the Process consultant is accountable to the Programme manager to ensure the process solution meets the programme’s intent with regard to cost, quality and delivery.

- The Process consultant is also responsible for ensuring appropriate use of the Process consulting framework, tools and Governance as well as maximise re-use of known best practice solutions.

Responsibility during opportunity identification / initiation stage:

- Plan and manage appropriate process diagnostics to identify and prioritise re-engineering opportunities

- During the Project Initiation phase, actively provide process related inputs to shape the Scope, Impact and Benefits

Responsibility during process design / re-engineering stage:

Ensure effective and efficient design of business processes by robust planning and having a line of sight across all activities in the design phase:

- By soliciting and analysing requirements inputs from businesses, Business Services (SD CoEs), subject matter experts and other stakeholders and ensuring they are translated into Process specification. This could include techniques such as; collection and analysis of customer experience information, stakeholder voice and process benchmarking

- By influencing movement away from existing paradigms and help arrive at best-in-class process designs

- By ensuring the process design follows, is fit for purpose and links seamlessly with technology / application design

- By facilitating objective design decisions by evaluating any trade offs and ensuring appropriate stakeholder buy-in

- By verifying and validating performance of the designed processes, ahead of deployment, using appropriate testing, Modelling & Simulation. In many situations the functional testing will need to be done in conjunction with the IT systems supporting the process

- Demonstrate adherence to the design standards through R2BP Design certification for the process designed

Responsibility during process deployment stage:

The Process consultant works in close collaboration with the deployment project teams. He / she is accountable for smooth deployment with no unplanned variants. This will be achieved by maintaining a line of sight across the activities in the deployment to ensure:

- Process requirements of the deployment location are well understood

- Extent of adoption of standardised processes has been maximised by communicating the benefits and rallying stakeholders around the best available business process

Experience

- 5-10 years of experience in re-engineering / designing / improving / managing business processes

- Proven track record as an outstanding internal or external consultant (change management or business transformation) with skills related to managing large and complex projects, consulting engagements, business, technology or operations

- Overall financial services industry knowledge and familiarity with functioning of one or more Business areas / Global functions combined with a strong understanding of relevant Banking operational practices

- Exposure to Target Business and Operating Models and transformation business case (bottom-up & to-down)

- Understands how technology adds value to the business and to the end customer

- Experience in working on Global or Regional projects with multiple stakeholders will be an advantage

- This is a critical role. The role holder is expected to be a high performer and high potential resource

Skills

- Demonstrating in-depth and up-to-date knowledge of process management systems, quality improvement, and other methodologies, tools and techniques such as Six Sigma and Lean. Black belt certification highly preferred.

- Strong conceptual skills (business models, organizational design) and analytical skills (business performance, market & competitive dynamics) to craft, execute, and oversee hypothesis-driven analysis

- Ability to bring analytical rigor and structure to poorly-defined problems

- Demonstrated ability to rapidly build relationships with key stakeholders, working across cultures and in matrix organisational structures

- Successful change management and staff management. Strong facilitative leadership, communication and influencing ability.

- Proven ability of innovativeness and challenging the status quo.

- Ability to form effective relationships and achieve influence at senior level in the organisation.

- Financial acumen: develop business case, ability to budget, track and control project expenditure

- Strong facilitation and sound leadership skills

- Negotiation, influence, mediation and conflict management skills

- Excellent English written & verbal communication skills, other languages an advantage

If interested, you may forward your updated Resume & Contact for telephonic discussion:
Madhu
9871204458
madhu.manchanda@neweraindia.com