AVP - Project Manager - Retail Banking/Commercial Banking

Project Manager_AVP - Retail Banking / Commercial Banking

Role Purpose :

- Global Change Delivery Project managers plan, mobilize and direct projects of medium to high complexity and scale from definition to closure. They are typically responsible for the end to end delivery of a single project or work-stream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme.

- They are responsible for deploying the GCD Project Management framework and other GCD Business Transformation Frameworks (BTF) within their project. They work closely with Programme Managers, Senior Project Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.

- Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.

Principal Accountabilities :

Key activities and decision making areas :

- Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.

- Ensures the base-lined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks.. Identifies and intervenes where there is slippage and variance from plan.

- Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project life-cycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues.

- Escalates when needed to the Programme Manager (remaining calm, knowing when to escalate, escalates with possible solutions).

- Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.

- Promotes pace and energy within the team and leads by example

- Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure

- Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisation

- Manages project closure and handover to the business

Operational Performance :

- Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources

- Develops the plan in line with GCD Project Management Framrwork.

- Communicates the plan to stakeholders

- Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience

- Mobilises the project team and allocates tasks and roles

- Provides timely reports on project status, risks and issues, evaluating project performance based on management information

- Manages and reports on the project budget, acting on any variance

- Manages and reports project risks, issues and dependencies

- Drives a culture of achievement and ensure pace by identifying and removing barriers to project success

- Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered

- Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

Ensures project team follow quality assurance processes, Global Change Delivery frameworks and methodologies to ensure the common high performance approach across Global Change Delivery consistently, including :

- Engaging the project sponsor and stakeholders effectively

- Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.

- Seeks project quality assurance, acting on recommendations.

- Use Management Services team for standardized project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuing accurate and responsible status reporting. Escalating, coordinating any mitigants or remedial action.

- Plans and executes regular tollgates in line with BTF

Knowledge & Experience / Qualifications :

Knowledge :

- Excellent understanding of the project lifecycle

- Excellent understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques

- Understanding of the purpose, value, culture and fundamentals of Global Change Delivery

- Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience :

- Project management skills and experience

- People manager and broad experience in managing teams of different work streams

- Examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes

- In depth experience of working in a banking environment and change projects

- Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation

- Implementation, change management and benefits realization

Capabilities :

- Planning and Plan Management

- Risk and Issues Management

- Global Mindset

- Decision Making

- Lead Self and Others

- Business Case and Benefits Realization

- Change and Implementation Management

- Financial and Budget Management

- Tracking, Reporting and Governance

- Stakeholder Management

- Resource and Team Management

- Delivery at Pace

- Achieving excellence

- Collaboration