AVP - Project Manager - Global Distribution & Transfer Agency

Purpose of Department

AVP- Project Manager- Global Distribution and Transfer Agency (GDTA)

Kolkata

Its provides comprehensive global, regional and domestic fund services including fund administration, global custody, corporate trust and loan agency and sub-custody settlement and services to the international asset management industry. This is supported by a comprehensive set of integrated systems, which are a combination of third party vendor systems and in-house built platforms. These systems need to be regularly upgraded and enhanced to meet market and client demands. The Product Change & Support team is responsible for the development and support of the existing systems infrastructure from a business perspective.

The role will have primary responsibility for project managing enhancement & development of the Global Distribution and Transfer Agency (GDTA) systems and platforms, including GTAP, NTAS, Business Objects, all related systems and solutions, e.g. Quartal, etc.

Job Description :

Principal Accountability :

Product Strategy :

- Management of the development, implementation and maintenance of the GDTA process models and associated status road map for all Transfer Agency locations.

- Working closely within PC&S and IT for the strategic upgrade on GTAP system.

- Coordinate and management of the ongoing development of the GDTA platforms.

- Work with the Business and management to evolve and enhance the global GDTA processes and associated GDTA training programs.

- Chair and coordinate assigned Committee and Project meetings.

Business Changes :

- Coordination and documentation for the GDTA global development.

- Establish and maintain relationships with the vendors OFS, Koger, Multifonds (TA side) etc. to identify and make recommendations on best practice.

- Contribute to product evolution and client focused presentation material.

- Keep abreast of market and regulatory changes and provide suggestions for changes in global operating model.

- Provide thought leadership both internally and externally through promotion of best practices, presentations to management and OFS, Koger and Multifonds designated client workshops.

- Oversight and management of the system features and inventory of GDTA Traditional and Alternative features for GTAP and NTAS.

Business Applications :

- Participate in Industry and Client focused events linked to business standardization

- Demonstrate a good overview of the core platforms used by how these integrate to other modules within the systems architecture.

- Work closely with Product Management, Global Process Owners, PC&S and IT to develop best of breed processing models

Business Management :

- Provide input to the RTB and CTB with respect to business changes impacting GDTA platform development, changes and new sites

- Demonstrated ability to produce business requirement documentation with identified business benefits to support significant platform developments.

- Ability to challenge business requests based on best practice and ensuring ability to remain within global process model framework.

People Management :

- Recruit, lead and develop resources

- Develop an infrastructure for sharing of best practice, ideas and knowledge within GDTA.

- Ensure all business areas are provided with the tools and knowledge to support adapting to change with a positive and constructive approach.

- Participation in industry forums and business training initiatives.

Major Challenges :

- People management and good inter-personal skills

- Able to communicate at all levels and across geographies

- Manage resources on a day-to-day basis

- Devise workarounds when required or necessary

- Evolution of a new functional unit within HSBC Securities Services

- Think strategically and fully understand the scope of the Transfer Agency business

Management of Risk (Operational Risk / FIM requirements) :

- To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Observation of Internal Controls (Compliance Policy / FIM requirements) :

- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.

- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Skills/Experience :

Educational Experience :

- University graduate with 6 years- experience in the Fund Services industry is essential

- Project Management Certification (PMP / Prince 2) preferred.

Relevant Experience :

- Extensive experience of Project Management within a complex multi-product and multi-region organization is essential

- Proven delivery of large scale, diverse and complex Projects of change across multiple locations is essential.

- Experience of Transfer Agency (preferred)

- Significant people management experience in terms of leading, organizing and developing teams of Business analysts

- Demonstrated ability to understand and implement business re-engineering principles like Six Sigma.

- Demonstrates a good understanding of the funds industry and associated products.

- Has a solid understanding of the technology and systems supporting Securities and Transfer Agency business.

Personal Skills & Qualities :

- Strong analytical skills, high attention to detail

- Strong planning and organizational skills, with a proven ability to priorities competing demands and communicate this effectively

- Solution orientated, high energy characteristics necessary to support HSS business

- Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels

- Strong collaborative management skills with the various stakeholders

- Strong stakeholder management and networking skills coupled with the ability to build and maintain relationships and influence at all levels within the business.

- Strategic mind-set, with good conceptual, creative and analytical content.

- Personal qualities of building by consensus, maturity and leadership.

- Demonstrated ability to develop and motivate resources.

- Very good interpersonal, relationship building and influencing skills.

- Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written

- Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives

- Flexibility to travel and remain in designated locations for extended periods of 4 to 6 months when required