AVP - Program Management - eCommerce

AVP Program Management for a Global Ecommerce MNC in Hyderabad.

Job Description :

Seeking talented and entrepreneurial Senior Program Managers that have the desire to innovate and deliver on the strategic objectives of the European Marketplace business. From Day 1, you will be given (1) ownership of a complex, strategic program to drive significant impact to the business, (2) the challenge to solve complex data intensive listing quality problems through usage of fully or semi-automated tools and (3) the autonomy to think big and make data driven decisions to define possible technical solutions.

Basic Qualifications :

A track record of managing people to deliver initiatives from conception through completion on time, within budget and on or beyond scope

- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

- Ability to work with IT systems, Demonstrated ability to understand and discuss technical concepts. Ability to learn SQL

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Demonstrated ability to build, develop, direct, and manage a group of people

- Ability to support Business and provide solutions to Seller pain points

- Ability to handle complex and ambiguous scenarios

- Ability to organize, prioritize and schedule work assignments.

- Ability to manage conflicting priorities - capability to work on several projects in parallel

- Ability to make administrative and procedural decisions

- Proven ability to manage reporting and analysis

- Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations

- Ability to effectively and efficiently complete difficult goals or assignments

- Can adapt well to changing circumstances, direction, and strategy

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

- Establishing robust and scalable processes to execute and manage 2017 projects implemented for Global Sellers, working with Business Teams across the globe.

- Participate in planning meetings to understand the growth strategy and provide inputs where needed, also gather ideas across the table to improvise existing services within the local group

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction - Sales Specialists and the Seller community

- Manage expectations of multiple stakeholders (Product managers and tech teams) and negotiate buy-ins to drive program objectives

- Consolidate experience working with the tools developed for sellers and liaising with the technology teams to drive improvement of these existing tools and the development of new ones.

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required

- Active participation in hiring and building the team & raising the bar in hiring process

- People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition

- Ensures employees growth & development, set priority, drive motivation & engagement for employees.

Desired Candidate Profile :

B. Tech / M.B.A. from top tier B-school preferred.

8- 14 years of overall work experience with last 4+ years of experience in product/program management in the consumer Internet space / Ecommerce companies.

3+ years of experience working directly with technical teams.

Proven track record of translating customer needs into business/product requirements.

Strong time-management skills; the ability to thrive in a fast-paced environment and to manage multiple, competing priorities simultaneously.

Ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees.

Comfort rolling up sleeves to perform quantitative analysis and reach sound conclusions.

Interested candidates can call us @ 040-40101210/11.