AVP - Program Management - BFSI

We are hiring for one of our clients - Nucleus Software, a banking software product based organization in Noida for AVP - Program Management.

Exp. in Banking & Financial services domain, primarily in IT Software company (Services OR Product) in a MUST

5+ Years of minimum experience in Program Management.

Job description – AVP - Program Management

I. Summary

The Program Manager applies professional principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks to ensure satisfied customers. This role has ultimate responsibility for all assigned projects and manages customer satisfaction, definition, planning, monitoring, and others aspects of a project.

II. Essential Duties & Responsibilities

Shared Program Manager Duties & Responsibilities

- Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.

- Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.

- Coordinate and facilitate delivery of project objectives.

- Track progress and review project tasks to make certain deadlines are met appropriately.

- Assess project issues and identify solutions to meet productivity, quality and customer goals.

- Proactively communicate project status, issues & risks to management.

- Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.

- Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities.

- Travel required up to 15% of the time.

III. Certification & Education

- PMI or PRINCE certification

- MBA/PGDBM (program management preferred)

- Banking and financial domain understanding is preferred

Implementation Duties & Responsibilities

- Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.

- Arrange customer training and align training with customer goals.

- Troubleshoot technical issues when the need arises, and escalating appropriately as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following:

Project Management

- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Delegation

- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Teamwork

- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management

- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership

- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Analytical

- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving

- Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality

- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies
feedback to improve performance; Monitors own work to ensure quality.

Adaptability

- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative

- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Decision making

- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Dependability

- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Please share your updated resume at: akanksha@winfort.net

It is an urgent & critical requirement

Akanksha
+91-9811621478