AVP - Process Consultant - BFSI

Process Consultant-AVP

Process Consultant-AVP

Location-Hyderabad/Bangalore

Immediate Supervisor’s Name & Role Title

Senior Process Consultant-VP

Customer Segment & Location - Typically aligned to a Business Area: e.g: RBWM – Banking Operations, RBWM -Consumer assets, CMB & Trade, Payments. Contact centre, Insurance and Wealth Management

Role Purpose

- This role holder will act as the process expert in all aspects of Business process change including Design, Re-engineering, Continuous improvement and Deployment and will ensure the Business processes are effective, efficient aligned to ToM and standardised to the extent practical.

- This role could be either an individual contributor or a manager managing a team of Process Analysts supporting projects within a business area.

- Every Change the Bank Programme / work stream / project where underlying Business Processes are being modified should mobilise Senior Process consultant(s) / Process consultant(s) as part of the project team.

- Within these Initiatives, the Process consultant shall have the overall responsibility for the robustness of the process solution being designed and its consistent and smooth deployment.

- Within programmes, the Process consultant is accountable to the Programme manager to ensure the process solution meets the programme’s intent with regard to cost, quality and delivery.

- The Process consultant is also responsible for ensuring appropriate use of the Process consulting framework, tools and Governance as well as maximise re-use of known best practice solutions.

Responsibility during opportunity identification / initiation stage:

- Plan and manage appropriate process diagnostics to identify and prioritise re-engineering opportunities

- During the Project Initiation phase, actively provide process related inputs to shape the Scope, Impact and Benefits

Responsibility during process design / re-engineering stage:

Ensure effective and efficient design of business processes by robust planning and having a line of sight across all activities in the design phase:

- By soliciting and analysing requirements inputs from businesses, Business Services (SD CoEs), subject matter experts and other stakeholders and ensuring they are translated into Process specification. This could include techniques such as; collection and analysis of customer experience information, stakeholder voice and process benchmarking

- By influencing movement away from existing paradigms and help arrive at best-in-class process designs

- By ensuring the process design follows bank's standard, is fit for purpose and links seamlessly with technology / application design

- By facilitating objective design decisions by evaluating any trade offs and ensuring appropriate stakeholder buy-in

- By verifying and validating performance of the designed processes, ahead of deployment, using appropriate testing, Modelling & Simulation. In many situations the functional testing will need to be done in conjunction with the IT systems supporting the process

- Demonstrate adherence to the design standards through R2BP Design certification for the process designed

Responsibility during process deployment stage:

The Process consultant works in close collaboration with the deployment project teams. He / she is accountable for smooth deployment with no unplanned variants. This will be achieved by maintaining a line of sight across the activities in the deployment to ensure:

- Process requirements of the deployment location are well understood

- Extent of adoption of standardised processes has been maximised by communicating the benefits and rallying stakeholders around the best available business process

- Any local variant to the standard process is thoroughly evaluated and duly approved by the relevant authority for process change control

- The process performance is quickly stabilized post deployment. This will be evidenced through an independent deployment certification

Responsibility during process execution stage:

- Participate in process change control meets to review and decide on ongoing process change requests

- Work with the SD Production management function to ensure appropriate Business process improvements are planned across the life cycle of process management

Principal Accountabilities:
- For one or several specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives

- Act as trusted advisor to SD Business Service Heads and business partners and ensure commercially based decisions are taken on prioritizing and optimizing various process re-engineering initiatives

- Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives

- Work with various project / programme teams to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo

- Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense

- Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents

- Revisit projects post deployment on regular basis to validate process optimisation practices and track on-going value realisation

- Contribute to the oversight of project / programme delivery for select functional areas or high risk initiatives

Knowledge & Experience / Qualifications

Qualifications

- Typically qualifications would include an undergraduate or postgraduate degree in Engineering, Science, Business Administration or a related field. MBA would be a plus.

Leadership capabilities

- Navigating – understanding and translating Change Delivery strategy into own team and aligning directions accordingly

- Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team

- Driving – setting stretching goals for self and team and delivering them with courage and tenacity

- Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace

- Sustaining- making considered decisions that protect and enhance the company's values, reputation and business

Experience

- 5-10 years of experience in re-engineering / designing / improving / managing business processes

- Proven track record as an outstanding internal or external consultant (change management or business transformation) with skills related to managing large and complex projects, consulting engagements, business, technology or operations

- Overall financial services industry knowledge and familiarity with functioning of one or more Business areas / Global functions combined with a strong understanding of relevant Banking operational practices

- Exposure to Target Business and Operating Models and transformation business case (bottom-up & to-down)

- Understands how technology adds value to the business and to the end customer

- Experience in working on Global or Regional projects with multiple stakeholders will be an advantage

- This is a critical role. The role holder is expected to be a high performer and high potential resource

Skills

- Demonstrating in-depth and up-to-date knowledge of process management systems, quality improvement, and other methodologies, tools and techniques such as Six Sigma and Lean. Black belt certification highly preferred.

- Strong conceptual skills (business models, organizational design) and analytical skills (business performance, market & competitive dynamics) to craft, execute, and oversee hypothesis-driven analysis

- Ability to bring analytical rigor and structure to poorly-defined problems

- Demonstrated ability to rapidly build relationships with key stakeholders, working across cultures and in matrix organisational structures

- Successful change management and staff management. Strong facilitative leadership, communication and influencing ability.

- Proven ability of innovativeness and challenging the status quo.

- Ability to form effective relationships and achieve influence at senior level in the organisation.

- Financial acumen: develop business case, ability to budget, track and control project expenditure

- Strong facilitation and sound leadership skills

- Negotiation, influence, mediation and conflict management skills

- Excellent English written & verbal communication skills, other languages an advantage

Please mark subject line as 'Process Consultant-AVP' and mail to arvind@leadsearch.biz

Please mention CTC & notice period