Role Designation : Lead - Client Operations & Services
Responsibilities :
- Prepares the annual budget and business plan
- Prepares internal and external governance model
- Conducts periodic reviews
- Conducts monthly financial review
Work Experience :
- Exposure of managing voice & Non voice in the Retail banking / Cards / Mortgage domain, and functions like Customer Service, Collections and Disputes resolutions etc.
- Should have experience in managing fairly a large team of at least 150-200 FTE
- Experience of managing financials of the engagement
- Client Management
- People Management (Senior Professionals)
Educational Requirements (Must have) : MBA with at least 10 years of Experience, OR Graduation with at least 12 years of Experience
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download