AVP/Principal Consultant - Analytics - Telecom

Principal Consultant

A Principal Consultant has complete ownership and accountability for successful delivery of client projects and enabling growth for a particular client account. Own client outcomes across engagements, typically managing multiple projects in parallel and cross-sell new consulting work. Their roles and responsibilities include the following:

Business Consulting and Client Relationship Management :

- Build, deepen and broaden client relationships at senior executive levels in conjunction with account managers of our clients. This will be measured through growth of the account.

- Construct roadmaps to enable clients' strategic vision to be realized through the power of AI, Engineering & Design, by working closely with people across levels and communicating effectively

- Provide thought leadership in clients' business planning sessions, lead proposal and statement of work (SOW) development including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation

Delivery Management

- Work with clients to understand key business challenges, formulate business problems and lead solution development and delivery on consulting engagements with a team project managers and consultants.

- Define standard metrics and KPIs for clients and establish processes to measure them. Responsible for the quality of delivery for the engagements as measured by relationship specific measures as well as Net Promoter Score (NPS). This would include, among other things, design & review of the solution, scaling and institutionalizing analytics in the client organization, high level of program management, and meeting all other engagement goals.

- Successfully juggle the competing demands of multiple client projects simultaneously (including managing time and resources against changing priorities

- Build a highly engaged team and manage their careers, by inspiring colleagues, creating opportunities, building individuals' capability and creating followership

- Demonstrated technical acumen across a range of AI, and Data Engineering tools and platforms, including experience in helping clients operationalize advanced analytics solutions at enterprise scale

Operations and P&L Management

- Manage P&L of the account, meeting margins while ensuring revenue targets and client satisfaction measured through NPS

- Ensure timely and appropriate staffing for new engagements - plan hiring and staffing decisions

- Overall ensure operational and financial discipline inline with organization principles

- Business Development - Assist the global sales and consulting teams and coordinate with internal capability teams in pursuing ongoing leads / RFPs from solutioning standpoint.

- Analytics Capability Development - Work with the team to help build cutting edge analytical approaches in the area of customer loyalty analytics and develop into solutions that can be used for pitching to clients

QUALIFICATION & EXPERIENCE

- The person must have displayed Analytics delivery excellence and solutioning expertise.

- 11 years' experience in the Analytics consulting sector,with some experience with Telco clients.

- Data Science Exp: Python / SQL/R, Knowledge of variety of advanced analytics and research approaches, including segmentation, model building, model risk management, advanced machine learning techniques. Working knowledge of any of the Visualization tools, Tableau preferred.

- Data Engineering related projects experience is good to have.

EDUCATION: BE / BTech, Masters / Bachelors in Statistics, Economics / MBA