AVP - Operations - US Mortgage Process - BPO

Role : AVP - Operations (US Mortgage) - BPO / ITeS Organisation

Location : Philippines

Job Description :

- 13+ Years Overall Experience With Strong US Mortgage Domain Knowledge And Experience in People Management, including Managing Multiple Teams

- At Least 10+ Years' Experience In Managing Operations In US Mortgage Servicing Domain and A Large Knowledge Intensive Team Across Geographies In Particular US Mortgage

- Strong Exposure To Client Management

- Well Versed With The Latest Trends In Us Mortgage Market And A Keen Interest In New Developments

Key Deliverables & Accountabilities :

- Managed team of 300+ FTE's and Responsible For Developing And Executing The Mortgage Operations Strategy To Achieve Desired Financial Results & Corporate Objectives (Mandate)

- Adhering To Client Requirements, Manage Client Relationship Independently, Work With the Client Organization Well To Ensure Target Scores Are Met In The Account

- Ensuring That The Team Is Well Equipped, Well Trained, And Motivated to Meet the SLA's

- Need To Be A Strong Motivational Leader And Engage Others To Excel In Their Respective Field Of Work. Effectively Use the Performance Management Tool To Supporting Employee Development

- Maintain Open Channels Of Communication And Ensure Efficient Information Flows Across Teams And Relevant Areas; Establish Strong Contacts Internally And Externally

- Manage P&L Including Achieving Revenue, Contribution And Margin Targets