AVP - Operations - Order to Cash - F&A - BPO

Summary of Role / Profile:

Focus of the Function:

Operations, Transformation

Why does this job exist:

To assist in growing the Merck account and reach best-in-class standards by ensuring strong engagement, stable operations, standardization, consolidation and transformation initiatives

How does the role add value:

By providing Company demonstrable depth in OTC F&A - move along the service value chain and support customer in their finance transformation initiative

How is this role unique from others:

This role is a combination of F&A OTC domain skills, process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role:

Customers / Relation Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role:

Graduate/Post Graduate in Commerce or CA

What are the key initiatives & challenges facing this role in the next six months to three years:

- Balance growth and maintain noise free existing operations across all geographies

- Identify opportunities to provide improved productivity and cost out to customer

- Understand different processes of the customer across markets and geographies - drive synergies and cost out from consolidation and standardization

- Communicate with customers at a strategic level and align to customer needs and expectations

- Partner with customer on running smooth OTC operations

Specific competences ( Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Executive Presence

- Customer Centricity

Specific competences (Desirable)

Key Roles and Responsibilities Knowledge, Experience, Education External & internal contacts

- Align with and partner with customer on Finance OTC transformation projects

- Identify opportunities to provide business impact to customer and deliver beyond commitments through standardization, consolidation, lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points and vision

- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Essential

- Graduate/Post Graduate in Commerce or CA with 10 years in the F&A domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable

- Involvement in Six Sigma initiatives and projects

- Transitions and Transformation experience

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams