Job responsibilities :   Build a team together, define processes, systems and lay down the basic structure for the daily running and management of the call centre through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development.   Key Responsibility Areas :   - Support the Review of Call Center Strategy and planning mechanisms.   - Identify opportunities for major improvement and support the Business Case development to facilitate the change implementations.   - Overview action plan development in order to improve results in line with goals/targets.   - Develop a focus on Customer Satisfaction and Customer Centricity via the introduction of Quality Assurance and Customer Surveys and Mystery Shopping Programs.   - Establish and maintain cordial and professional business relationships with colleagues and external providers. Create a `client focused' performance culture within the team   - Develop the staff member under your support to ensure professional growth and standards are met.   Candidate profile   - Post-Graduate with 12+ years of overall work experience in ITES/BPO industry   - Ability to define product value propositions and differentiators   - High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment.   - Strong ability to prioritize key initiatives, develop business cases for budgets and resource investments and align multiple operating units towards common business development goals.   Suitable candidates may contact :   Tushar Uppal,  Practice Lead - ITES  Antal International  Call : +91 22 40634930

Jaipur

AVP - Operations - ITES/BPO 

AVP - Operations - ITES/BPO  ,Job Description for AVP - Operations - ITES/BPO  in Antal International in  Jaipur for (12-15) years of experience. Apply Now!

Job Description for AVP - Operations - ITES/BPO  in Antal International in  Jaipur for (12-15) years of experience. Apply Now!