AVP - Operations & Delivery - Clinical Data Management/Clinical Research

AVP - Operations & Delivery - Clinical Data Management/Clinical Research

MANDATORY:

Should have at least 10(+) years of experience in clinical research / clinical data management

companies preferably in Operations and Delivery

Experience in dealing with US clients

Six Sigma black belt / Master black belt certification will be an added advantage

No. of Positions - 2

Salary- Upto 34 LPA

About Process :

Ability to create higher ROI and optimization of work flow

Implementing better procedures and management methods

Generating strategies and policies associated with the goals of the organization

Ensure delivery of the project, on time, on budget and to the quality standards expected by the clients.

Oversee daily activities of project teams and provide direction and guidance as needed

Perform resource allocations and workload assignments according to delivery requirements

Accountability of team members for meeting their timelines

Driving measures that serves as a benchmark for excellent service delivery in adherence with SLAs.

Undertaking measures to enhance client satisfaction levels

Effectively managing clients and successfully achieving the client SLAs

Manage development and change requirements, including the process of assessment and authorization of the requirements

Responsible for release management ensuring services and projects are delivered throughout the transition and agreed changes are successfully implemented

Manage and plan the delivery pipeline for the project related demands throughout the project lifecycle.

Support the continuous improvement of the service by identifying all opportunities to do so

Coordinate feasibility and overall analysis of projects.

Analyse and troubleshoot delivery issues in a timely fashion

Excels in monitoring overall functioning of processes, evaluating improvement areas & driving improvement strategies for ensuring maximum operational efficiency

Giving guidance and mentor their subordinates and other staff

Abiding to the rules or direction given by the Chief Executive Officer and Board of Directors

Supervising organizations operation and delivery through coordination and directing

activities which are consistent with established policies, goals and objectives. Working with wide variety of departments in the company

Evaluate performance of the organization in meeting objectives and determine where costs can be reduced, what can be improved and what should be changed

Training the team from time to time on the latest practice / trends in the industry

Responsible for conducting timely audits in conjunction with the internal auditing team

Requirement:

Six Sigma black belt / Master black belt certification will be an added advantage

Should have at least 10(+) years of experience in clinical research / clinical data management

companies preferably in Operations and Delivery

Experience in dealing with US clients

Stake holder management

Ability to lead a team is necessary, should have led large teams in past

Hands on Project Management experience

Strong people skills, with distinctive ability to motivate and influence people

Excellent organization of time and ability to prioritize to meet tight deadlines

Strong verbal communication skills to speak to the clients and delivery team members daily as well as good written communication skills to create detailed reports

Good at managing multiple tasks

Keen customer centric approach with skill in addressing client's needs and problems

Analytical skills and the ability to interpret information from numerous sources to prepare and present reports

Good computer skills to analyse data and create reports

Education - MBA in Operations preferably from a premium B school

Shift timings - 09:00 am - 05: 00 pm

Weekly Off - Saturday and Sunday Fixed off