AVP - Operations & Business Development

Role & Responsibilities

1. Business Development

- Formation and Implementation of strategy for business development

- Business planning & budgeting

- Business case preparation and presentation

- Support Business development team in achieving 'Periodic business targets'.

- Generating relevant market intelligence

- If required, submit revised quotation, as per management guidelines.

- If special rates are to be offered, seek prior approval from HO-Marketing.

- Continue follow up till the deal is finalized or a dead-lock has emerged.

- Send the original contract copy to HO-Marketing.

2. Profit centre management

- To produce, get sanctioned and to monitor the financial budget.

- Accountable for generation and submission of the bills.

- Collection of outstanding.

- Evaluation of each business and profitability.

3. Customer management

- Maintaining all the customers is primarily the responsibility of the Region / Area Head/Senior manager.

- Manage relationships with customers for all Logistics deliverables.

- Prepare presentations and lead the discussions in the periodical meeting with the customers and management.

- Development of relationship with customers.

4. Administrative

- Over all administrative control of Region

5. Vendor Management

- Manage relationships with vendors for all Logistics deliverables.

- Vendor development and management for warehouses, vehicles, infrastructure, manpower and all others related vendors / business associates.

6. Performance Management

- Monitor and Review SLAs / KPIs and trigger corrective actions as necessary.

- Develop and deliver various training programs for developing & mentoring team.

- Manpower planning.

- Performance evaluation of all the employees in the Region.

- Performance Review Meeting has to be conducted on a periodic basis with Marketing, Finance, CRM and Ops team.

7. Process Improvement

- Draft the Process in close coordination with Marketing, Finance and other interfaces.

8. Knowledge

Supply Chain Management

Supply chain processes, cost performance, supply/demand forecasting & distribution execution

9. Transportation Management

- Major players in transportation, KPIs /SLAs for the transporters.

10. Warehouse Management

- Major players in warehouse management, latest trends in technology, storage and standards, KPIs for the warehouse owners