AVP - Operations - AML - Transaction Monitoring - FCC & RC

Position Name : AVP Operation- AML- Transaction Monitoring

Business/Function & Location : FCC & RC - GSC Bangalore

Role Purpose : (overall high level summary of the role)

This role leads the site FCC operations with support from Managers, supervisors and operational specialists. Key part of role is to ensure productivity of team and management of workload, escalating issues and working with VP FCC & RC Operations, AVP quality and other SMEs.

Principal Accountabilities : Key activities and decision making areas Typical KPIs and Targets

Impact on the Business :

- Drive service excellence through operational oversight of site FCC & RC teams and deliver on quality, risk, people and financial performance targets

- As a site lead, represent FCC & RC in all Regional and Global governance forums.

- Maintain strong operational and process management disciplines with in the offshore business teams to ensure consistency in meeting / exceeding the agreed service standards.

- Identify re-engineering and alignment of processes and implement to introduce controls across processes/ systems to improve efficiency, in turn reducing cycle time and improve consistency / quality globally.

PLAs, Performance of the teams.

Customers / Stakeholders :

- Performance Update MIS & Inputs from Business Partners

Leadership & Teamwork :

- To lead and motivate staff with widely differing aspirations.

- Act as a point of escalation for any complaints, giving advice and consultation as to how to work through the issue at hand and resolve the complaint in an acceptable way.

- Participate, contribute and help implement all aspects of Projects, Process Improvements (whether Strategic, Technology or those arising locally).

- Assist the Head of FCC & RC Ops to implement the TOM for FCC & RC. Actively contribute to any projects within FCC & RC Ops, lead any FCC & RC Ops project that have been assigned

Operational Effectiveness & Control :

- To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

- To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

- Establish an effective alert management governance forum in coordination with the FCC & RC sub functional teams to proactively manage system outages, changes to parameters, market initiatives and volume fluctuations

Audit Reports :

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities) :

- To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

- To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

- Establish an effective alert management governance forum in coordination with the FCC & RC sub functional teams to proactively manage system outages, changes to parameters, market initiatives and volume fluctuations

Role Context (The environment and operating conditions of the role including the extent of guidance and authority) :

- Critical to exhibit teamwork with other sites to permit a seamless handling of quality activity in the eyes of business partners

- Responsible to implement effective controls to ensure adherence to procedures & other Business specific regulations.

- To Identify, help design and Implement & On-going process improvement initiatives to drive performance on quality, efficiency, cost, and risk-related targets.

- Ensure the agreed PLA signed with business area are achieved and work with business partners to achieve continuous improvement in business as usual processes.

- Manage and Build on Business Partner Relationship.

- Drive process efficiencies through driving process re-engineering, Lean and Six Sigma

- Should be able to leverage the team's capabilities & domain knowledge

Management of Risk (Operational Risk / FIM requirements) :

- All processes should have completed the MSII (Management Self-Identified Issues) activity and the same is shared with the site risk teams and BPs.

- No unsatisfactory audits or high risk or repeat findings.

- No Compliance and Regulatory Breaches. Maintain internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Observation of Internal Controls (Compliance Policy / FIM requirements) :

- Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.) :

- Graduate in any discipline with strong academic background

- Overall 10+ years of operations management experience.

- Proven ability to prioritize in challenging situations and competing demands.

- Able to deal with and constructively resolve conflicting views and where necessary, escalate to senior management in a clear and succinct manner.

- Well-developed negotiation and interpersonal skills.

- Be change oriented and able to cope with pressure and tight deadlines in a dynamic environment. Able to understand, consolidate diverse and complex business information and identify / mitigate risk issues

Mukta