AVP - Lending Operations - BFSI

Location: Chennai/ Noida

Role involves a very high degree of engagement with multiple stakeholders, business partners, across different business functions and groups while building and maintaining relationships with Leaders and their teams

- Support continuous improvement of the operational process and the development of Best Practice. Suggesting ideas to improve systems and processes where necessary and evaluate the benefits and risks of such proposals

- Ensuring all activities & duties are carried out in full compliance with regulatory requirements, Enterprise wide risk management framework & internal policies

What will you be doing?

- Ensure seamless migration from ACBS to LIQ

- Ensure that key KPI metrics and KRI's metrics are on track

- Manage the urgent requests/Escalations from the RD's and RSM- s

- Act as SME-Proactively contribute to team performance through maintaining a flexible approach to tasks, providing input to continuous improvement and being receptive to change support Audit activities, external controls & checks using comprehensive knowledge of Lending processes, products and activities

- Ensure the team is fully trained in control awareness and assign control responsibilities accordingly

- Ensure all remedial actions resulting from risk incidents mitigate the risk identified, dates are agreed in line with the risk involved and there is early escalation to OR&C of any items requiring extended deadlines

- Look to continuously improve the control environment, user experience and automation

- Actively refer to process and procedures written to aid training and Best Practice

- Demonstrate pro-active approach to risk by ensuring all risk (actual and potential) is remedied upon identification.

What we are looking for:

- Preferably a qualified MBA with minimum 10 years of experience

- Strong control awareness 

- Confident and assertive manner

- Complaints management experience

- Experience dealing with senior stakeholders

- Knowledge of quality assurance, control and monitoring

- Project management experience (Prince2 qualifications desirable)

- Strong communication skills

- Excellent relationship management skills

- Strong attention to detail

- Excel & Microsoft word

- Skills that will help you in the role:

- Previous experience in IB Lending Operations

- Good knowledge on Payments, Reconciliation, ACBS, LIQ and Facility Agreements

- Good influencing and negotiation skills and excellent communication and interpersonal skills