AVP - Learning Services - Training

AVP - Learning Services (Training)

AVP - Learning Services

Reporting Global VP, Learning Services

- The position is responsible for establishing, leading and maintaining the strategic direction and operations of the training function. This position liaisons with the VP & Heads of Service Delivery heads, HR, Recruitment, Quality and external agencies to drive innovations and improvements across the geography.

- The ideal candidate will possess a minimum of 10+years of experience out of which 6+ years should be in leading or managing the development and delivery of training programs with management of people and team projects in instructional design, training delivery and organizational development.

- emonstrated ability to think strategically and translate business performance gaps into learning and development strategies.

- Must have the necessary drive and ability to lead change to implement initiatives. Must have worked in startups as well as stable working environments.

- Exceptional track record developing and delivering learning strategies and initiatives.

- Should possess excellent written and spoken English; bi-lingual will be an asset.

- Service Delivery/Operational Experience along with a Six Sigma Background will be an asset.

- Demonstrated ability to build strong relationships with key business leaders.

- Proven ability to manage multiple priorities while delivering high quality results.

- Strong analytical skills, business planning and project management skills.

- Collaborates effectively with others to identify and resolve issues.

- BPO industry experience is essential.

Additional Skills:

Training Knowledge & Skills

- Of the end to end life cycle of training (Analysis, Design and Development, Implementation, Evaluation)

- Have a functional knowledge of the various instructional models

- Is able to diagnose Training gaps/needs and provide solutions to improve performance.

- Is able to deliver/conduct successful workshops on their own.

Communication

- Effectively express ideas and information through the spoken and written language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.

- Able to communicate effectively with a diverse & multi-cultural group via phone & in person, at short notice and under pressure.

- Actively listens and incorporates input from others

- Has an open communication channel with internal & external customers/clients.

Staff Management and Development

- Take personal responsibility for establishing a positive image for themselves and their organization, department or work group

- Mentors and develops direct reports

- Diagnoses the strengths and development opportunities within the team and uses the right leadership style for the situation

- Provides timely, clear and actionable performance feedback

- Praises, rewards and recognizes high performance

- Acts decisively to solve people problems

- Delegates to staff and holds them accountable

- Creates a positive team environment through co-operation

Client and Account Management

- Ability to create successful & productive working relationship with internal & external clients.

- Ability to represent the company in sales & growth meetings with potential clients & partners.

- Capable of complex scenario analysis and planning of contingencies

- Responsible for understanding actions/tasks needed to deliver to contracts.

- Seeks out and acts on both internal and external customer/client feedback

Planning and Organizing

- Appropriately prioritize and concurrently service multiple assignments/projects, integrating many factors into case decisions, and ensuring accurate, high quality service delivery.

- Is able to set clear objectives and key milestones to plan and organize work

- Delivers reports on time as requested by the client

- Reviews and evaluates the service levels achieved by the group and of project plans.

- Ensures that the team is sufficiently- staffed to provide a quality service for the clients.

- Plans the monitoring of staff performance

Working to Objectives/Results Oriented

- Supports and stimulates constructive criticism, forthright appraisal of problems, and tolerance of disagreement in the interests of improving organizational performance

- Prepares well in advance to maximize resource and time

- Measures self and team against goals/objectives of the clients

- Recovers quickly from setbacks

- Effectively controls difficult client situations

- Keeps all commitments made to the company and the client

- Consistently demonstrates sound judgment

- Continually seeks and learns from feedback

Interested candidates can share their resumes at tressa@careeradvantage.in