AVP - Lean Coach - Continuous Improvement - Blackbelt - BFSI/BPO

Lean Coach - Continuous Improvement

Job Title: Lean Coach

- The Lean Coach is a change leader with a major objective to contribute to business team's operational excellence.

- The Lean Coach has for mission to setup a sustainable Lean transformation with at its base the 2 Lean pillars (Continuous Improvement and People respect).

- The Lean Coach ensures the Lean Management System is understood and correctly in place within and across the business teams supported and plays an active role in the business improvement and efficiency objectives of the organization

Experience:

- Require around 10 years of Experience, either in operational functions in at least a Manager's role (in IT and/ or BPO) and in Lean Six sigma practices

- Proven experience in change management, coaching and interaction with Senior Management

- Minimum 4 years experience in driving productivity improvement projects, mapping End to End process focusing on TAT, Accuracy, deploying Lean Six Sigma tools and critical performance measures

- Must be Certified Lean Six Sigma Green Belt/Trained Black Belt.

- Experience in ensuring sustainability of Lean Six Sigma practices

Reporting Structure: Head of Continuous Improvement - Delivery Excellence

Main Responsibilities:

- Monthly, the establishes a diagnostic for change for the supported business Lines.

- The Lean coach along with Continuous Improvement Leader (CIL) on a monthly basis assesses the Lean maturity of business team and builds a continuous improvement (Roadmap) with the support and help of the respective managers to help the teams grow on lean maturity.

- The Lean coach supports the business team on daily basis in operational performance review, problem solving sessions, daily stand up meetings and is proactive to provide any Lean tools or training that may help the team (Voice of clients, skills matrix, etc)

- Additional trainings on Lean Management System might be required from the Lean Coach in order to give the full sense of the transformation and onboard new joiners in their own journey.

- The Lean Coach participates to the best practices sharing, enriches the KM as the continuous improvement plan of Delivery Excellence Team.

- As a whole, the Lean Coach must be recognized by his/her Business Lines as the key point of contact for improvements and Lean coaching

- The Lean Coach will work in a large autonomy for the Business Lines Business Line, but under the supervision of the Head CI in order to ensure a proper share of practices and the consistency of SG GSC CI Model

- Coach and Mentor CIL's and Projects within the organization

Skills Required by the Candidate:

Mandatory:

- Lean Six Sigma Black Belt trained

- Leader of the change, visionary, creative and solution oriented

- Self started and a GO getter

- Good Influencing and Coaching skills and ability to execute coaching at all levels of the organization

- Ability to communicate with executives, clients and team members (Written and Verbal)

- Rigorous, capacity to analyze and to resolve issues with pragmatism

- Good Excel skills and PowerPoint Skills and presentation techniques

- Anticipation, prioritization and step back as needed

Skills:

- Leader of the change, visionary, creative and solution oriented

- Capacity to coach

- Flexibility and curiosity

- Involvement, tenacity and perseverance

- Availability and productive capacity to work

- Communication and listening skills and team spirit

- Rigourous, capacity to analyse and to resolve issues with pragmatism

- Good excel skills, powerpoint and presentation techniques

- Anticipation, prioritization and step back

- Capacity of training

- Expert in influence technics