AVP/Lead - Project & Program - BFSI

Lead – Project & Program-AVP

MNC Bank KPO

Location - Hyderabad/Bangalore

2 Positions

Reporting to Vice President

Should have-Strong Project Management experience,On-site experience, recent relevant experience in IT project management, experience in handling/working with virtual teams.

- Drive change improvements in customer experience and unit costs through automation, standardization and optimization of HSBC’s operating model covering people, processes, products and channels and measure realization of the results.

- Align the Bank’s change portfolio to reflect business priorities, investment parameters and resource capabilities leveraging a joined-up planning process involving Software Delivery, Service Delivery and Change Delivery.

- Execute high quality, cost effective and business focussed projects and programmes to positively impact the Bank’s Cost Income Ratio.

- Deliver strategic business benefits to Group Businesses and support functions through successful project / programme delivery.

- Provide highly skilled project and programme expertise across the Business and support functions.

- Offer a dynamic and intrinsically satisfying working environment for Change Delivery professionals.

Purpose of the Role

- Drive towards standardisation of processes and operational models which will enable the organisation to leverage our global economies of scale.

- Work with Group businesses and support functions to deliver projects with a focus on realisation of tangible financial, service quality and / or customer experience benefits which can be tracked through clear and explicit KPI’s.

Key accountabilities

- Deliver step change in operational performance (cost, service levels, and customer satisfaction) through successful initiation and delivery of IT-heavy change programmes which are fully aligned with Global direction.

- Deliver major change programmes within tight budgets and aggressive timelines.

- Working across Group businesses and support teams to create an organizational ‘momentum for change’.

- Identify relevant KPIs to track improvements across major change programmes and continuous improvement initiatives. Set targets and be accountable for achieving them

- Working closely with Central functions / CoE Heads to identify and prioritise improvement opportunities with a rigorous focus on commercial value

- Actively manage and rationalise the project portfolio ensuring that projects are prioritised and resourced based on rigorous commercial criteria.

- Lead the deployments of eTCS,Static systems across GSC’s.

- Collaborate with other Regional Change Delivery teams to ensure commonality of approach and consistency of solutions

Skills/Experience Required

- A Graduate or Post-graduate in Technology / Computer Sciences with 4-5 years experience in managing complex projects and programmes

- PMI certification is preferred but not essential

- Strong understanding of Operations and Finance processes . understanding of current GR billing process preferred.

- Good working knowledge of IT functional area in an operational or consulting capacity

- Demonstrated ability to create and drive large-scale projects

- Knowledge of project management principles, practices, techniques and tools

- Ability to develop cohesive working relationships with business partners

- Ability to bring analytical rigour and structure to poorly-defined problems

- Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.

- Excellent English written & verbal communication skills and interpersonal skills with the ability to build and maintain working relationships

- A strong desire to achieve outstanding customer service

Please mark subject line as 'Lead – Project & Program-AVP'and mail to arvind@leadsearch.biz

Please mention current CTC(Fixed & variable) & notice period