AVP/Lead - Collection Strategy - Bank

- Uses expert knowledge in various tracking tools to find the location of debtors and manage the accuracy of personal information, including home address, place of work, salary and embargo information, or bank accounts.

- Design new work procedures, analyze complex and variable issues that greatly affect the department.

- Manages personnel requirements to meet operational needs.

- Train the staff; manages performance; makes decisions about compensation; guarantees the professional development of the staff.

- Applies deep disciplinary knowledge of concepts and procedures in one's own area to solve problems.

- Evaluates the performance of subordinates and makes recommendations for salary increases, hiring, rescission of contracts and other actions of the personnel.

- Demonstrates an integral knowledge of how the area as a whole is integrated to contribute and achieve business objectives.

- Make evaluative decisions according to an analysis of the factual information in complicated and unique situations.

- Directly affects the area through shared responsibility to produce the final results and contribute to planning, budget administration and the formulation of procedures; It also affects resource planning.

- Persuades and influences other people through solid communication and diplomacy skills;

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

- 10+ years of experience in collection.

- Decision making I work under pressure Leadership Effective communication Handling equipment Analysis and synthesis

- Proficiency in Microsoft Office, especially Word, Excel, and Outlook