AVP - IT Program Governance - IT Infrastructure Domain

Excellent opportunity for AVP- IT Program Governance for Gurgaon location with one of the leading organisation.

Function :- Overall Governance to the IT Operations support Globally.

The Role is focused on Managing the outsourced partner, The Governance Program is expected to bring value to the IT Operations team by effectively leveraging outsourced Partner and their resources, in relevant support and project activities across regions. As we go along after one year once the Operations Governance stabilize we can always add few other responsibilities in the IT Projects, M&A activities, Global projects etc.

Minimum Qualification :- Bachelor's degree in Computer Science or equivalent subject

Overall 10-12 years of work experience with 3-4 years in Governance role, And should have knowledge at least in any of It infrastructure Domain.

Specific competences ( Essential)

- Expertise in one of IT infrastructure domain of which at least 3 years must have been in Governance, leading geographically dispersed teams, and dealing with international stakeholders.

- Experience in designing and implementing a Vendor Scorecard, planning and conducting Vendor Review meetings and tracking action items to closure.

- Sound understanding of the Vendor Landscape globally with specialization of those operating in India.

- Ability to interact with technical and business, executive leadership and operational staff and act as a Thought Partner

- Ability to communicate clearly and concisely, both orally and in writing, and be able to negotiate a contract/SOW that is in the best interest of the Governance, Projects team and is reasonable for the Vendor too.

- Strong negotiation and analytical skills with experience in using Excel and

- Flexible to accommodate time-zones as teams are geographically dispersed

- Excellent interpersonal, leadership and communication skills

- Ability to work both independently and in various team settings

- Ability to work under pressure with a strong sense of setting priorities

- Knowledge in Application area would be an added advantage.

Key Roles and Responsibilities

- Contract Governance ensuring the deliverables of outsourced partner like SLA, billing, resourcing etc.

- Manage fortnightly reviews for complex IT implementations across multiple towers including applications, products etc.

- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders-

- Coordinate Steering committee with Leadership from both G and partner

- Drive Service improvement projects across towers in partnership with internal and partner teams

- Explore opportunities to reduce the managed services costs with involvement of partner teams