AVP - IT - BPO

AVP - IT

Required :

- IT professional with 15+ years of experience

- Knowledge of BPO driven IT is must

- Experience on Network, Telecom setup in large enterprise, BPO, Call center etc is a must

- Call Center Technology like WFM, Dialer, PBX, call recording etc will be added advantage

- Experience of Dialing technology like Aspect, Avaya, Genesys etc-

- Experience of working on Cisco and Avaya products

- Experience in handling multi domain infrastructure projects across the globe

- Information Security - experience in handling PCI, ISO27001, HIPAA and customer audits

- Must have done customer facing IT account management for at least 5 years

Key Responsibilities :

- IT Operations management

- Reporting of IT dashboard internally & to customer

- Infrastructure Change owner across G sites for client

- Manage & lead customer & external audits

- Plan & execute on projects related to

- New technology enhancement

- Business transitions

- Ramp ups

- Site expansion / ramp down etc