AVP - HR Operations Consulting

NOTE: Experience in U.S Benefits mandatory

AVP - HR Operations (EDM + U.S Benefits (DB, DC, H&W))

Job Description

Human Resource post graduates/graduates with relevant pre sales, delivery, consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguity

Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.

Key Responsibilities :

- Advise & consult clients on future state HR organization design and target operating mode

- Lead key strategic initiatives, driving HR Transformation, process reengineering to increase HR process effectiveness and efficiency and reducing cost of HR operations

- Provide end to end process expertise input to the process team's (BI) during global design preparation& localization workshops

- Participate in the global &localization sessions and provide leading practice input in administering local processes

- Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles

- Provide input into the technology enablement (Cloud HRIS) and assist in identifying automation opportunities and address process administration gaps

- Provide input, where needed on service delivery components needed for policy harmonization

- Participate in global design authority discussions and provide input to any service delivery components

- Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation

- Lead the SOP build &work with the SMEs to document process narratives and localization requirements needed for SOP creation

- Lead the training and service rehearsal activities &train BPO process SMEs

- Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps

- Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs

- Ideate, test and develop potential Analytics opportunities enabling creation of 'Client' business value

- Provide ongoing coaching to PMEs and the BPO process teams

- Design customized HR solutions & lead client workshops - solution presentation and solution orals

- Creating end to end HR outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution

- Work closely with transitions and Change management teams to ensure smooth transition of HR processes/activities to the Company

- Program lead and project manage HR Consulting projects align HR resources for the project and ensure successful delivery and outcomes of the project

- Support/work with diverse, multi-cultural global teams to create HRO solutions for clients

- Lead Hypercare and other Governance meetings for respective domains

Qualifications :

- Graduation in Human Resources (Preferably master's in human resources)

- Minimum 10 to 12 + years of experience in Human Resources consulting & Solution

- Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNow

- Strong customer engagement skills

- Global exposure know-how of different cultures