AVP/Head - Transaction Monitoring Unit - Bank

AVP- Head- Transaction Monitoring Unit with Leading Bank

Job Description :

- To manage department planning, operation of the unit.

- Problem-solving of a team analyst to meet with the required service level components & standards by Call monitoring, coaching and feedback

- Responsibility for delivery of superior customer experience

- Automation of various manual processes/ excel trackers for FCU.

- Recommendations for modification of existing fraud alerts and process development based on customer complaints, fraud trends, dispute trends, feedback and analysis of the same.

- Focal point of dissemination of information from management to team and vice-versa

- Responsible for overall performance of the team.

For further assistance call 9039204777