AVP/Head - Digital Process Improvement - Life Insurance

Head - Digital - (Process improvement and digitalization of Operations

Role: Head Digital

Grade: (AVP)

Location: Mumbai

Experience: 14-18 years of relevant experience

Industry: With a well renowned Life Insurance company

Role : 

- Work on Process improvement with Digitization for various Business Functions with special focus on improvement of Operation processes

- Understand best Digital Practises in the BFSI industry - specifically in Life Insurance

- Update the IT Team and relevant Senior Management on such practises

- Specifically on Operational Efficiency, Customer Experience, Cost Savings, Sales Enhancement

- Help in implementation of identified Digital projects for the year

- Process Documentation

- Organize/Lead stakeholder discussions

- Get requisite sign-offs from Management

- Track timelines and ensure fulfilment on time and within budget

- Ensure various Digital initiatives are aligned to the overall Company Strategy

- Lead initiatives around Cloud Migration and Integration with Eco System ( (start-ups, incubators, educational institutions etc)

Desired Experience :

Technical: 

- Project Management

- Agile Methodology/Scrum/DevOps

- Cloud Migration

- RPA for Process Improvement/AI/Machine Learning

- Basic knowledge of Programming

- Tools for Project Management (Jira/MS Projects others)

- The candidate need not have all Technical skill sets mentioned above. However, basic understanding and experience in the same is desired

Soft Skills : 

- Vendor Management/Negotiations, Problem Solving, Conflict Resolution, Coaching

Experience - Around 15 years

- This position will not have any direct team members reporting into it.

Please share following details along with updated CV :

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