AVP/Head - Business Excellence - BFSI

The mentioned position is based with a Life Insurance company in Gurgaon.

Level-AVP/Head

Key Responsibilties-

- The jobholder is responsible forn implementing the quality plan to support business initiatives. He/ she will also be responsible for implementing and monitoring quality service delivery standards, and managing all business support processes, including systems support and financial support

Main Priorities:

- To successfully mentor the assigned quality projects for the designate functions

- Ensure all business processes are aligned with identified quality standards

- Ensure all quality standards are adhered to

- Develop a quality audit process to identify and track errors

- Develop and implement service standards at all customer and agent touch points

- Identify quality issues and process gaps, and recommend change for procedure, systems, and training

- Ensure that proper control is exercised over the provision of financial support including investment back - office and cash management services within Operations

- Ensure that Quality Training programmes are imparted to the designate functions

Skills/ knowledge:

- Strong knowledge of quality and measurement tools and processes

- Skills in planning and delivering initiatives to improve overall performance and achieving business results in a competitive environment; with an understanding of IT and its role

- Strong leadership, team building, influencing and communicating skills

Experience:

- 7-10 years in back - office operations and service quality (at least 2 years)

- Proven management & administrative experience

- Certified Six Sigma Green Belts/Black Belt

- Should have completed at least 2 Six Sigma projects and mentored at least 5 more

Interested candidates can contact at 011-43403313

Harveen Kapur