AVP - Functional HR - BPO/ITeS

The AVP - Human Resources will be the HR Business Partner responsible for tactical and strategic Human Resources leadership supporting multiple functions including Credit, ECE & Analytics, Risk, Marketing & Ops Analytics client groups in Hyderabad. This role will be responsible for providing partnership to site functional leadership across the independent functions and will support the people strategy for the business. The AVP, HR will work closely with leaders to build organizational and people capability, plan and manage talent and develop strategic approaches that achieve HR and Organizational objectives. This role will report to the VP, India Functional HR.

Essential Responsibilities :

- Develop and scale HR policies and systems best suited for a growth-oriented organization.

- Ensure that organizational talent needs are fulfilled in line with their growth objectives, innovate talent engagement and retention strategies.

- Provide support to drive culture change, to meet longer term business goals, strategies, and revenue targets.

- Develop/implement comprehensive staffing plans for the business and partners with the internal staffing organization to develop a candidate pipeline.

- Drive HR processes such as succession planning, organizational effectiveness, and performance management.

- Consult with client organization's management in aligning performance management and reward recommendations.

- Partner with C&B to periodically review compensation ranges & market studies, based on skill & job types and recommend pay structure revisions.

- Partner with management to define salary and bonus planning for the employee client group.

- Work with SLT and functional leads to review, recommend, plan & implement orgstructure changes as needed.

- Work with stakeholders and recruitment team to maintain the work structure by updating job requirements and job descriptions for all positions

- Act as liaison between HR, management, and employees regarding HR policies/procedures; lead investigations and manage conflict resolution.

- Develop employee communications and management coaching.

- Develop, implement, and measure programmatic initiatives to meet organization goals.

- Create and deliver upon appropriate human resource plans in support of key business needs in a dynamic, changing environment and make meaningful recommendations on transforming the way we work.

- Support appropriate change management plans as required.

- Implement and monitor adherence to all organization-specific Human Resource-related policies, procedures, and practices.

Qualifications/Requirements:

- Master's Degree in HR from accredited university with 8 years of related experience

- Sound knowledge of local labor laws and government requirements

- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

- Strong working knowledge of HR policies processes & practices

- Flexible to work in evening shifts

- Demonstrated ability to make independent decisions, evaluate people, manage conflicting priorities in a fast-paced environment and effectively interface with high-level business and operations leaders.

- Good communication and interpersonal skills with the ability to work effectively with people at all levels of the organization.

- Ability to successfully understand HR practices and identify improvement opportunities, build consensus, and drive implementation.

- An organized approach to work, with a flair for problem solving and the ability to prioritize while working across multiple projects.

- Strong conflict resolution skills & ability to work independently; manage competing priorities & meet tight deadlines.

Desired Characteristics:

- The individual should have the stature and credibility to command respect and acceptance and be able to deal with organizational complexity and matrixed structures (local and global) by being a strong influencer.

- Able to energize and inspire others to commit to and act on business priorities.

- Resourceful, innovative, persuasive. Strong presentation skills.

- Strong facilitation, coaching, influencing and problem-solving skills