AVP - Fulfillment Operations - IIM/XLRI/MDI/FMS/IIT

AVP - Fulfillment Operations (Only from IIM-A/B/C/I/K/L, XLRI, MDI, SPJIMR, FMS OR BTech from IIT)

We have a very urgent requirement with one of our client into F&V segment.

Role: AVP- Fulfillment Operations

Location: Gurgaon

Our client aims at building a technology-enabled supply chain of fruits and vegetables to serve the small-medium retailer market in Delhi-NCR with a Pan-India sourcing network. It does more than Rs 5 crore in monthly business in Delhi-NCR with a 5000+ retailer network moving more than 6000 tonnes of fresh produce. Management team consists of serial entrepreneurs who are graduates of premier instituations like IIT Delhi, IIT Kanpur, IIM Ahmedabad. Our client is funded by Pravega Ventures,FactorE Ventures and also has prominent angels as investors like Rajan Anandan (MD, Google SE Asia)Jitendra Gupta (MD, PayU India).

Responsibilities

Business

- To lead a city level ops team

- Should be able to design and execute functioning of fulfillment center having capabilities of processing 50000+ consumer orders for Fresh Produce

- Should be able to design process for inward, sorting, picking, packing, and dispatch with a 12 hr TAT - Should plan and lead ops scale up to the tune of 50X within 6 months

- Should take control of all key matrices related to fill rate, on-time delivery, SLA compliance, inventory, etc

- Should design tight measureable control matrix around inventory, customer NPS in respect to fulfillment as per agreed SLAs

- To own the entire fulfillment process, simplify & optimize them continuously.

- Simplify complex operational structure and prepare SOPs

- Implement new initiatives to improve the performance on the operational metrics and deliver revenue impact

- Should focus on Process Improvement, operational excellence, cost reduction strategies, customer experience - design and execute fast paced e-commerce ops model

- Training & Excellence

People

- Responsible for leading a team of more than 500 direct/ indirect reportees across functions at FC

- Build a sustainable talent pipeline in line with workforce planning.

- Foster high potential talent development.

- Manage team performance and motivation in a highly competitive market Collaboration and Coaching

- Collaborate with other functions to achieve business objectives.

- Responsible for providing market feedback to the management and help drive decision making.

Requirements

- Can think frugal

- Should have firsthand experience of high volume e-commerce ops

- Should be able to visualize integration of Tech with Ops to have smooth ops at a scale

- Strong Supply Chain understanding.

- Data analytics and forecasting.

- Supply chain/fulfillment ops experience for 4-6 years.

- Entrepreneurial, Extrovert. Willing to get hands dirty.

- An MBA and BTech degree from a Tier1 institute

- Knowledge of fruits, vegetables is an added advantage

- Interest in solving puzzles

Please feel free to share this opening in your network.