AVP - Front End Collection - BFSI

Job Description:-

- Responsible for achieving resolution targets for the front end buckets

- Preparation of Collection updates in the form of presentation for Senior Management

- Manage call centres and a team of tele callers, TC supervisors

- Provide various collection reports to collection team to track their performance and have more effective collection framework.

- Ensure ongoing recruitment and training of all resources to manage collection activities. Plan and implement products, systems and refresher trainings to all staff

- Implement new strategies to reduce flows. Initiate effective tools to enhance collections by way of dialer strategies, productivity enhancement, calls, sms and voice messages. Contribute atleast one new initiative every quarter

- Anaylse portfolio trends to identify problems and take appropriate action. Provide feedback to product team on a monthly basis. Analyze data by preparing various MIS reports. Publish achievements, concern areas and actionables to top management once every quarter.

- Ensure all audit items are in place and no adverse comments on audit done by external or internal auditors for the year. Put in place a complaint and query management cell for secured products. Ensure all SLA"s agreed to are met on a monthly basis.