AVP - Financial Services/Operations

One of Our leading clients in Gurgaon is looking for AVP role with minimum 14 yrs of experience in below requirements.

Individual will be required to manage teams across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc.

- He /She will be involved in managing the daily transactions which are received for processing as per Service Level Agreement and in accordance with policy and applicable regulations

Requirements:

- Graduate or MBA International Business/Finance

- Good Communication Skills (Verbal/Written)

- Minimum 14 years of experience

- CDCS Certification

- In-depth knowledge of letter of credit cycle and processes

- Knowledge of guidelines such as UCP, URR, ISBP, etc.

- Organized and able to multi-task in a fast-paced environment

- Excellent interpersonal skills; positive attitude; team player; flexible

- Willingness to learn and adapt to changes

- Ability to handle team

- Willing to work in a 24/7 environment

Responsibilities:

- Ensure adherence to the SLA's / Metrics - productivity, turn-around-time and accuracy

- Engage in improving processes through reengineering, system checks, process automation

- Interact with business partners and units on day to day functionalities

- Review daily key operational variables

- Develop back up and contingency plans

- Act as a change agent and provide implementation assistance as and when the need arises

- Provide subject matter expertise on processes

- Provide update on process performance

- Identify potential people issues amongst the team & resolve the same on a proactive basis

- Provide process problem resolution assistance to teams via calendarised one on one's and coaching sessions

- Assess performance of team members and conduct performance appraisals

- Provide coaching and feedback to team members

- Hold regular team meetings with team members to ensure that there is constant flow of information and knowledge dissemination - query logs, issue resolution

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Assess training needs, provide training opportunities and train new hires and existing staff

- Cross train Team Members

- Appropriately use Rewards & Recognition to energize and motivate team members

- Handle all logistics related issues: roster management, shift rotations.

- Leave planning, Managing Compensatory Offs, Unscheduled Leave

- Initiating Disciplinary procedure in conjunction with HR and Reporting manager

Desired skills:

- Financial Services/Ops experience.