Job Views:  
4738
Applications:  95
Recruiter Actions:  77

Posted in

BPO

Job Code

429630

AVP - Finance & Accounts/Operations - BPO

10 - 17 Years.Kolkata
Diversity InclusiveDiversity Inclusive
Posted 7 years ago
Posted 7 years ago

Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives

- Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

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Job Views:  
4738
Applications:  95
Recruiter Actions:  77

Posted in

BPO

Job Code

429630

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