AVP - F&A Operations - BPO

Essential Functions :

This position is responsible for F&A Operations outsourced to by clients in US.

Key responsibilities include :

- Lead and manage F&A operations outsourced to client.

- Ensure consistent service delivery in a consultative and solutions-based capacity

- Should have the ability to preempt potential issues and take proactive measures to address them

- Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner.

- Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs.

- Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery

- Provide guidance, supervision and review to F&A operational teams to ensure that job responsibilities are met and are in line with Client's goals and objectives

- Develop and manage strong independent relationships with clients at senior positions

- Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output

- Lead and coach the team to recruit and retain high caliber staff

- Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process

- Ensure optimal deployment of resources to achieve business goals