AVP - Employee Relations - BFS/BPO

- The role of HR continues to develop, as org drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organizational capability, performance and talent management are under close market scrutiny.

- HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.

- The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.

- The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes

- Provide options and risk assessed advice & guidance to the business.

- Evidence of problem analysis, risk assessment and appropriate commercially aware solutions given to the business: identified through casework

- Demonstrates appropriate judgement around escalations for guidance or decisions when managing