AVP - eCommerce Operations - D2C Business

Our client is a D2C brand that produces specialty health and nutrition products. Launched in 2019, the healthcare startup today has over 100 products in the nutrition, wellness, and beauty space with a presence in more than 15 cities in the offline space as well as online through their own website and on all marketplaces.

The company is founded by veterans in the D2C space and the pharma manufacturing space. Their lead investor is one of the largest conglomerates in India that has large businesses in FMCG and IT sectors. With a strong and investors backing it, the brand is witnessing a 25% month-on-month growth in their topline and is on track to be a 100 cr brand within the next 2 years.

- As a AVP- Ecommerce Operations, you will be responsible for managing and growing the eCommerce marketplace business.

What you will do:

- Owning responsibility for defining and driving operational/business goals.

- Managing Day-to-day operations of the ecommerce platform.

- Building on the existing business by adding new categories and product portfolio listings on the marketplaces.

- Product Portfolio management - Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.

- Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

- Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.

- Supporting the eCommerce Manager on campaigns and programs.

- Supporting integrations of eCommerce platform with main website as well as backend systems and applications.

- Guiding internal teams and vendor teams on development & implementation issues.

- Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.

Desired Candidate Profile :

What you need to have :

- Minimum 5 years of experience within an ecommerce operations role

- Experience handling ecommerce platforms, online sales and website content management

- Excellent communication and organizational skills in addition to project management experience

- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners

- Ability to manage tasks simultaneously

- Experience working on Google and web analytics

- Experience evaluating and executing SEO strategies