AVP - eCommerce - Business Operations

AVP- eCommerce

eShop head : Head eCommerce Business Operations

The eShop Lead has significant revenue responsibility and the candidate must have managed a P&L responsibility of at least 10 Crore in the past. The role is responsible for significant new customer growth and sales (devices and price plans) via the eShop on jio.com.

Key Responsibilities :

Merchandising :

- Oversee development of the Digital Merchandising roadmap by aligning with marketing and promotions strategies and by prioritising digital platforms.

- Leverage internal partnerships and a high-performing team to develop best-in-class digital merchandising content

- Oversee the design, production, and execution of digital displays and product merchandising content eSales

- Develop a commercial sales and profit plan. Monitor and report against target, taking actions for negative variances.

- Recruit, manage and develop a team of ecommerce and merchandise managers.

- Lead the strategy in developing an online product, pricing and promotional plan, working closely with the various internal teams.

- Manage the eShop ecommerce day to day operation

- Champion E-commerce within the business, ensuring integration across strategy, plans and processes.

- Develop and install procedures and control to promote effective communication and adequate information flow cross functionally.

Educational Qualifications :

- Graduate in any specialization

- Masters in Business Administration in Marketing, from a premier institute

Years of Experience : 10+ years

- Online Retailers

- Digital Banks

- Airlines

- Travel Portals

- Should have handled a large team

- Good track record in improving eSales

Knowledge & Skills (Indicate which criteria are mandatory) :

- Online/e-Commerce B2C Sales and Marketing experience from Telco (Operator), Mobile/Smartphone, IT Hardware or Consumer Technology sectors or specifically online Retailers focused on Mobile, Smartphone or Consumer Tech

- eCommerce experience driving large direct online sales P&Ls (above 10 Crore Rupees as minimum).

- Sales and strategy planning

- Leadership experience proven track record in developing high performance teams

- Ability to recruit, manage and motivate high performance teams with differing profiles and levels of experience

- Leading edge knowledge on eCommerce field (sales, conversions, AOV)