AVP/Director - BPO Operations - IT Services Startup

AVP/Director - BPO Operations

Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy. If you're ready to lead our BPO revolution, read on!

Position Overview:

As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence. As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights. If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the team!

Key Responsibilities:

- Develop and execute a cutting-edge BPO strategy that delights our customers and drives growth.

- Lead and inspire a high-performing BPO team, fostering a culture of collaboration and excellence.

- Implement best practices and process improvements to optimize efficiency and quality.

- Collaborate with clients to understand their needs and ensure our BPO services align with their goals.

- Oversee the day-to-day operations, ensuring seamless service delivery.

- Champion the use of technology and automation to enhance productivity and accuracy.

- Monitor and analyze KPIs and metrics to continuously improve performance.

- Build and nurture relationships with clients, driving customer retention and growth.

- Stay ahead of industry trends and innovations to keep our BPO services at the forefront.

- Ensure compliance with relevant regulations and standards.

Qualifications:

- Bachelor's degree in Business Administration or a related field (MBA preferred).

- Proven experience in BPO leadership roles with a track record of success. (10-15 years)

- Exceptional leadership and people management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and negotiation skills.

- Customer-centric mindset with a focus on delivering exceptional service.

- Ability to adapt to a fast-paced and evolving environment.

- Tech-savvy with a good understanding of BPO technologies.

- A passion for continuous improvement and innovation.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunities for professional growth and development.

- An innovative and dynamic work environment.

- Exposure to cutting-edge technology and projects.

- The chance to be a pioneer in transforming the BPO industry.

If you're ready to lead the charge in revolutionizing BPO services and drive our startup to new heights, we want to hear from you. Join us on this exciting journey by submitting your resume and a cover letter outlining your qualifications and achievements

We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing