AVP - Digital Business Operations

Role - AVP - Digital Business Operations

Location - Gurgaon

Digital Global Operation team is a part of the Industry Program CoE team. This team was setup to support the Digital C Suite and key leadership for managing their Sales and Pipeline, improve sales effectiveness and provide program and project management support.

The AVP-Digital Business Operations will be responsible to deliver operations support to the Digital Global Operations leads. S/he will propose and execute a cost effective way to deliver that support through a combination of state of art tools/ technology and a team of highly motivated individuals.

S/he will be key member of the business operations team for the Digital business.

ACCOUNTABILITIES Answerable/Liable for success :-

- Business operational support to Digital business covering

Planning and forecast

Reporting and analytics

Leadership insights

Investment and operational budget

Sales pipeline

- People and capacity management

RESPONSIBILITIES Tasks, functions, Deliverables Performed :-

- Team and work management

Innovate and deliver additional value to Digital leadership through efficient, quality service and continuous improvement

Juggle multiple requests, prioritize according to business stakeholder needs and requirements

Accountable for data accuracy, timeliness and overall quality of the work product

Act as a point of escalation for overall delivery

Ensure business continuity and pro-active management of delivery risks

Act as backup as and when needed for the team members

- Innovation

Constantly innovating to stay ahead and remain state of art

Use latest analytics tools to provide insights to business

Identify new visualization techniques and methods

- Grow the internal customer portfolio within the Digital business

Identify new areas to support in operations and program Management umbrella

Increase the depth and breadth of services to existing internal customers

- Stakeholder management

Understand Digital leadership operational leadership's requirements

Ability to drive change by working with various levels of stakeholders

Interface with finance and various central teams and maintain relationships

Find new ways or synergies for doing things

- People management

Build a highly skilled and engaged team

Lead a team including permanent and contract resources. Responsible for career development and team management including, but not limited to, on-boarding, performance management, employee engagement, training and retention programs

Based on work demands, hire contractors/ loaned/ permanent resources

Manage day to day people issues and provide first level of people leadership and guidance

Assign work to team members based on skill set, availability and individual preferences and strengths

Upskill the resources as needed

QUALIFICATIONS / SKILLS Required :

- MBA or equivalent

- 10-14 years of post-education experience

- Experience to include global exposure, program management, people management and business operations

- Good understanding of MIS, dashboards and scorecards for business review

- Preferably handled projects in the areas of process improvement, operations, analytics, MIS

- Knowledge of MIS tools like Power BI, Tableau, Access, advanced excel preferred

- Strong business operations and MIS experience

- Analytical skills; detects, analyzes and solves work problems

- Highly comfortable working with large volume of data

- Strong interpersonal communications and networking skills

- Good at working in an ambiguous environment and applying structured problem solving skills

- Good at managing a network of senior stakeholders and driving change through influencing skills

- Must be customer centric with a passion for creating value to drive change

- Effective presentation skills

- Leadership and strategic thinking skills

- Strong project management skills