AVP - Credit Card Operations - Bank

Financial Reconciliations Unit

- GL vs. V+ reconciliation - General ledger accounts VS Vision Plus reconciliation, P&L accounts, BS accounts. Reconciliations of Nostro Accounts, DTDF Accounts, Payable and receivables

- Monthly & Quarterly Provisions related to various vendor costs along with major ones like master card, VISA.

- Audits - Internal & external (KPMG / Deloitte / RBI / Tax )

- Service tax payments - Monthly payments, Queries from service tax dept.

- Master card Settlement activities.

Credit card maintenance activities :

- All static and financial changes in customer accounts.

- Cost vision plus expertise

- Account managements like re-issuance, replacements and other related activities.

Charge back Unit :

- Card Disputes Chargeback - Debit & Credit Cards Charge dispute process - Master Cards - Issuing process and VISA ATM chargebacks - Acquiring process

- Setting up the process related to ATM disputes as per changed RBI guidelines

- Individual reconciliations of master card transactions with the settlement values

Remittance unit :

- Monitoring of daily reconciliation between funding and TRAMS Upload

- Payment processing and V+ postings - Managing Pan India payment process

- Master Card settlement and reconciliation process - Daily, Weekly, and Quarterly.

Back end collection operations :

- PDC Process - Management of post-dated chq, retrieval & presentation process.

- Full and final / settlement cases - Collections settlement process for full and final payments.

- Receipt control and cash management - Collections receipts for cash, cheque issuance, and return process.

Disbursements Unit & EMI based programs :

- Processing of small ticket size personal loan and Balance transfer, Teledrafts, Utility Bill Payments, Credit balance refunds, insurance, Reward and redemption process, STPL.

Card Insurance :

- Premium debit and transferring of funds to insurance partner post daily reconciliation Insurance reversal and reconciliation (recovery from insurance partner & income reversal

Loyalty program - Reward redemption :

- Managing entire reward redemption process with third party Includes daily sending of files and monitoring end to end process till fulfilment Reconciliation and payment processing to vendor for reward process

Quality Processes :

- Managing Overall QA team involved in verification of transactional records and managing 100% transactional verifications.

Card Embossing Production Unit :

- Managed Embossing of credit and Debit cards, Cheque book and welcome kit printing, Delivery of Cards, Chequebook and Delivery process