AVP - Collections Strategy

Key Responsibilities:

- Lead or support strategy development for collections across traditional and alternative channels, applying your experience and skill set in statistics and data analytics; includes conducting statistical and other analyses, developing proposals, and presenting the same, obtaining approvals, partnering with multiple groups to implement changes, and assessing post-implementation execution and performance.

- Own Skip process from development, implementation and perform pre & post validations, document every part clearly, performance tracking with business recommendations and coordinate with external teams as required.

- Lead or support strategy development for new federal and state regulatory changes, as required.

- Lead or support development of new e-mail and other creatives

- Oversee the strategy sheet update process for skip to ensure compliance with procedures and rigor in updates

- Ensure strategy sheet design and content meets the needs of the Collections Strategy and

Collections Strategy Delivery teams.

- Lead or support cross-functional project teams to address strategy and performance impacts, as required, in part by leveraging your superior organizational skills.

- Update strategy sheets for new strategies in compliance with procedures and expected rigor; ensure strategy sheet design and content satisfy the needs of the entire Strategy organization

- Propose improvements and other changes around the same; must apply diligence to detail.

- Complete regular reviews of strategies and tests with Legal, Compliance, and Fair Lending to ensure strategies comply with applicable laws, regulations, regulatory guidance, and company policies.

- Provide thought leadership and strategic and analytic support to the leadership team through utilization of data mining skills and business knowledge.

- Provide support to strategy development, for updates to Collections and Recovery process and procedures and inventory management, documentation related to strategy such as creatives, strategy sheets across Collections and Recovery team as required.

- Co-lead or support cross functional project teams to address strategy and performance impacts.

- Incorporate new data elements, sources, and channels to help promote efficient and effective strategies and customer contact preferences.

- Provide support for frequent exams, audits, and other internal and external reviews.

- Participate in ad-hoc projects and analyses, as needed.

- Other duties as assigned.

Required Skills/Knowledge:

- Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 6+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience.

- Minimum 4+ years experience in SAS, SQL, Excel, Word, and PowerPoint

- Minimum 2+ years' experience in Segmentation

- Excellent interpersonal, analytical, organizational, and written and verbal communication skills

- Ability to make decisions and recommendations based on quantitative analysis and creative thinking.

- Strong self-starter balanced with desire to achieve team goals.

- Ability to handle sensitive issues with uncompromising integrity and confidentiality.

Desired Skills/Knowledge:

- Prior Collection Strategy Development or Credit Strategy Development/ Risk Management experience

- 4+ years demonstrated success developing and delivering advanced analytics solutions.

- Data lake experience and strategies

- Masters degree in business or in a Quantitative Related Field

- Proven analytical and decision-making skills.

- Experience developing scoring models or decision-tree segmentations.

- Ability to independently manage processes, Self-motivated, and drive continuous process improvement.

- Strong communications, problem solving skills and attention to detail.

- Experience presenting to senior leadership teams.

- Demonstrated ability to apply strategic thinking toward tactical execution.

- Experience working with cross-functional project teams.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern.

- Time (timings are anchored to US Eastern hours and will adjust twice a year locally).

- This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose.

- Exceptions may apply periodically due to business needs.