AVP - Cluster Head - Retail Liabilities

- Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your region/cluster Coach and Mentor the Branch Managers.

- Understand your customer base and identify opportunities to build and grow profitable relationships.

- Deliver against business and sales performance.

- Acquire new customers and retain and grow your relationships with existing customers.

- Responsible for the operational efficiency of the region/cluster and productivity of its staff.

- Prepare periodic and statutory reports for management , and if need be, also for the board of directors.

- Have a good understanding of branch control procedures with specific focus on financial security.

- Take ownership for resolving complex problems, working with colleagues in other offices /Branches to provide a seamless experience for your customers.

- Develop new deposit and loan businesses

- Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation.

- Participate in community affairs to increase the bank's visibility and enhance new and existing business opportunities.

- Perform other duties in the absence of the BM as directed by the Retail Bank Head

- Set challenging performance and business objectives.

- Work to your peoples' strengths and in still in them the passion and commitment to deliver an exceptional service.

- Monitor your teams effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives.

- Address and manage under performance as soon as it is identified following company guidelines.