AVP - Clients Engagement - IT & Staffing Industry

AVP-Clients Engagement

Hiring for AVP - Customer/Clients Engagement(8-10 Years)- Mumbai.

Job Description:

- Leadership role involving building and managing a team of key account managers.

- You will have to develop a thorough understanding of SaaS product and offerings, understand customer use cases and drive customer engagement.

- You will be responsible for streamlining processes for the entire customer lifecycle from on-boarding to churn.

- Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations..

Key Responsibilities:

- Oversee Customer Engagement functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals.

- Develop a thorough understanding of SAAS product and offerings

- Liaise with Analyst, Finance, and Legal team to resolve customer queries

- Drive the implementation of customer engagement projects

- Identify the reasons for customer churn and help prevent it

- Train and manage a team of Key Account Managers.