AVP - Client Servicing & Operations Management - Telecom/eCommerce/Media

Position : AVP - Client Servicing and Operations Management

Location : Mumbai

About Company :

Company is one of India's largest online B2B marketplace, connecting buyers with suppliers. With a large market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals.

Key Responsibility Areas :

1.Grow the business in terms of topline & bottom-line for the Zone.

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level -Setup a system that delivers high customer retention

4. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

5. Ensure timely delivery of services to clients

6. Setup a system that delivers high customer retention.

Qualifications :

Education and experience - MBA with 5-6 years of work experience and passed out of well-recognized institutes. Prior e-commerce and telecom experience will be an added advantage

Skill Sets :

1. Customer satisfaction and Quality oriented mindset

2. Good communication and presentation skills

3. Good logical reasoning ability and attention to detail

4. Good data analysis skills and understanding of technology to drive business solutions

5. Strong with MS Office tools, especially Excel, PowerPoint, and Word

6. Ability to multi-task and work in a fast-paced environment

Geographic Knowledge is required

Team size - 50+ on roll employees